Contact Details
Contact Us
Enquiries
For enquiries, please contact the聽Academy, using the details below.
Speedwell Road
Speedwell
Bristol
BS15 1NU
Tel:听01173772700
Fax:听01173772701
For general enquiries please contact 聽info@bba.clf.uk
For safeguarding enquiries or concerns please email:聽bba-safeguarding@clf.uk
Year Group Emails
Complaints
How to raise a concern or make a complaint
糖心APP Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the Academy.
In the first instance, please talk to your child檚 tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally.聽 To make a complaint please put this in writing and send to the Academy Complaints Coordinator: Sue Limb, Operations Manager (sue.limb@clf.uk). If you would like help to do this, please talk to your Academy reception staff or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.
糖心APP Academy will then review and/or investigate your complaint, and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
You will receive a letter detailing the decision and what you should do if you are still not happy with it.聽 If you need help reading the letter, or any communication from the Academy, please speak to a member of the reception staff.
To read the full Complaints Policy, please聽click here聽or request a printed copy from reception staff.
Media enquiries
For media enquires please contact:
Dean Blake, Communications Manager
Phone: 07710 406731
Email: dean.blake@clf.uk